Terms of use

These terms cover using GuestCam, a service for collecting guests' photos and videos at an event. By creating an event or sharing photos to one, you accept them. Questions: [email protected].

What GuestCam does

Guests scan a QR code and send photos and videos from their own phones. Approved photos appear on a screen at the event and in an album the organiser can share and download.

Who owns the photos

Guests keep ownership of what they take. By sharing a photo to an event, a guest allows the organiser and their guests to view, download and keep it, and allows GuestCam to store and display it for that event. If the organiser switches on a keepsake video, an approved photo may also appear in that event's keepsake video, which people with the album link can buy (see below); organisers can hide any photo to keep it out, and keepsakes are never made for school events. I do not claim ownership and do not use anyone's photos for my own promotion without asking first.

What organisers are responsible for

• Making sure they may run the event and invite guests to share photos.
• For schools and events involving children: following their own consent rules, and having someone approve photos.
• Deciding who can approve photos, and who receives the album link.
• Downloading anything they want to keep before the event is deleted.

What guests agree to

Share only photos you took, of a gathering you were part of. Nothing unlawful, harassing, or of someone who has asked not to be photographed. Organisers can hide or delete any photo, and can block an account from sending more.

What it costs

School events are currently free for schools in Australia and New Zealand. That means graduations, formals, presentation nights, sports presentations and similar events run by a school for its students. Everything else is $50 AUD for the event: unlimited guests, unlimited photos, the live screen, and the album afterwards. There is no subscription and nothing recurring — you are invoiced once, for the event you booked.

Prices are in Australian dollars. Any GST that applies is shown on the invoice.

The free school price is for schools. If an account books school events for something else — a private party, a business function, a paid event run by someone else — I will ask about it first, and I may charge the normal price or close the account. I will not cut off an event that is already running.

Paying

You are sent an invoice by email. It can be paid by card or PayPal. The event is set up once the invoice is paid, and the link, QR code and printable table cards are emailed to you. If you need the event sooner than payment allows, say so and I will sort it out.

PayPal and card payments are handled by PayPal. I never see or hold your card details.

Refunds

Before your guests have sent 10 photos, you can change your mind and get a refund — no reason needed. Ask by replying to your invoice or emailing [email protected] with your booking reference.

A change-of-mind refund is the amount you paid less the payment processing fee, which PayPal keeps whether or not the payment is refunded. On a $50 AUD booking that fee is typically $1.75–$2.25 AUD, so you would be refunded $47.75–$48.25 AUD. Which end applies is PayPal’s call, not mine — money funded from overseas costs more to receive. It is not a charge I make or keep.

Once 10 photos have been sent, the service has been used, and change-of-mind refunds no longer apply. The event keeps running and the album is still yours.

That limit is about changing your mind. It is not about things going wrong. If GuestCam fails you — the screen does not work, photos are lost, the album never arrives — tell me and I will put it right or refund you in full, including the processing fee, whatever the photo count says. Australian Consumer Law gives you guarantees that no policy of mine can remove, including a remedy when a service is not delivered with due care or does not do what was promised.

Check the venue before you pay. GuestCam works through your guests' phones, so it needs either venue wifi that guests can use, or good mobile reception where the event is. Please test both at the venue before you pay: open guestcam.app/demo there and send a photo, once on the wifi and once on mobile data. If neither is reliable, GuestCam cannot work 100%. A refund because the venue's wifi or mobile reception was not good enough is not a fault in GuestCam, so it is refunded less the PayPal processing fee ($1.75-$2.25 AUD on $50.00 AUD), not in full.

Refunds go back to the way you paid, usually within five business days.

Keepsake videos bought from the album

A keepsake video is something GuestCam makes. It is not the photos and videos your guests upload. After the event, GuestCam turns the approved photos into a short slideshow set to the organiser's song. The album shows a preview with a GuestCam watermark, and anyone with the album link can buy the full-length version (the whole song, in HD, with no watermark) at the price shown in the album, in Australian dollars.

The photos and videos guests upload are never sold. They stay free to view and download in the album for everyone the organiser shares it with, whether or not anyone buys a keepsake, and the event refund rules above apply to them.

A keepsake video is a digital purchase: there are no refunds once paid, including for a change of mind, because the video is yours to download as soon as it is ready. The album and the payment page both say this before you pay.

That is about changing your mind, not about things going wrong. If the video never arrives, will not play, or is not what the preview showed, email [email protected] with your order number and I will fix it, send it again or refund you in full. Your guarantees under the Australian Consumer Law still apply.

Keepsake payments are handled by Stripe, and I never see your card details. The download link is emailed to you and works until the event is deleted, so download a copy to keep. If you lose the email, the album can send the link again to the same email address.

Printed products bought from the album

The album may also offer printed products with one of the event's photos on them, such as a phone case, at the price shown in Australian dollars, delivered within Australia. They are sold by GuestCam (the business named at the end of these terms), which is your seller for every purpose: the contract, the receipt, delivery questions, and any replacement or refund. They are made to order and posted by a print-on-demand partner with production in Australia, which receives only the photo and the delivery name, address and phone number, and nothing else about you. You never need to deal with the maker, read its terms, or send anything to it: all contact is with GuestCam at [email protected].

Because each one is made with the photo you chose, there are no refunds for a change of mind, and the album, the preview and the payment page all say so before you pay. If it arrives damaged, faulty, or not what you ordered, email [email protected] within 30 days of delivery with a photo of the problem: GuestCam has a replacement made at no cost, or refunds the full price to the card you paid with, whichever you prefer, normally within 10 days. There is no need to send the item back. These are the remedies the Australian Consumer Law guarantees, and nothing here limits them. A photo can be put on a product only by someone the organiser has shared the album with, as they could with a download; organisers can hide any photo to keep it out.

If I have to cancel

If I cannot run your event — hardware failure, or anything else at my end — I will tell you as early as I can and refund you in full. If that happens close to the day, tell me and I will help you find another option.

How long an event lasts

An event and everything in it is permanently deleted one month after it closes, or 90 days after it is created if it has no closing date. I will keep an event longer if you ask. See the privacy page.

Fair use

An event is for its guests' photos, and the limits are set far above what a real party sends (the biggest so far was 1.3 GB). Each event may hold up to 10 GB, each guest may send up to 1 GB, and no guest may send more than 300 photos or 1 GB in one hour. Past a limit, uploads pause: the photos wait on the guest's phone and nothing is lost, I am told straight away, and I can lift the limit for that event or that guest. Ask before a very large event and I will raise its limit in advance. Bulk uploads from a computer, scripts, or anything that is not guests' photos of the event are not what an event is for and may be stopped.

Resellers

A reseller runs events for their own customers under their own name, logo and address (for example yourname.guestcam.app), and sets their own prices. Between a reseller and GuestCam:

• Your customers are yours. You agree the event, the price and the terms with them, invoice them yourself, and answer their questions. Their organisers and guests come to you, not to GuestCam.
• Support is yours to give. You set up your customers' events, help their organisers and guests on the day, and look after approvals, albums and downloads for them. The Help page in your dashboard covers how each part works.
• Hosting is mine. Keeping the service running, storing the photos and fixing faults in it are GuestCam's job. If something is not working, tell me at [email protected] and I will deal with it with you, not with your customer.
• What you pay me is the price we agreed for each of your events, invoiced once a month for the events whose upload window closed that month. An event still running is never invoiced, and one you delete before it has been used is not charged.
• Refunds between us follow the same 10-photo rule as everyone else's. Until an event's guests have sent 10 photos you can delete it and owe nothing. Once 10 photos have been sent the service has been used, the event goes on your next statement whether it is deleted afterwards or not, and I do not refund it for a change of mind. What you agree with your own customers about refunds is between you and them: if you choose to refund a customer after their event has been used, that comes from your margin, not from me. If GuestCam itself fails an event of yours, the same promise applies as to anyone else: I put it right or refund that event in full.
• Fair use applies to each of your events as it does to every event (see Fair use): up to 10 GB an event and 1 GB a guest, and no more than 300 photos or 1 GB from one guest in an hour. Past a limit, uploads pause and I am told; they are not refused and nothing is lost. Tell your customers these limits before their event; ask me ahead of a big one and I can raise the event limit.
• Your customers' data is handled as these terms and the privacy policy describe, and deleted on the same schedule. You are responsible for having your customers' agreement to run their event this way, and for the consent rules that apply to their guests.

Everything else in these terms applies to a reseller's events as it does to any other. Either of us can end the arrangement with a month's notice; events already booked with your customers will still run.

Removing content, and ending an account

I may remove content or close an account that breaks these terms, or where I am legally required to. Where I can, I will explain why first. You can delete your events and account whenever you like.

What I can and cannot promise

GuestCam runs on my own hardware and depends on internet connections I do not control, including the venue's wifi and guests' mobile signal there, which is why I ask you to test both at the venue before you pay. I work hard to keep it running during events, but I cannot promise it will never be unavailable, and I cannot promise that every photo a guest tries to send will arrive.

Except where the law says otherwise, I am not liable for indirect loss, and my total liability is limited to what you paid me for the event in question. Nothing here limits rights you have under the Australian Consumer Law, which cannot be excluded.

Who you are dealing with

GuestCam is run by Toby Te Rupe, ABN 23 461 272 821, in Orange, New South Wales, Australia. Invoices are issued in that name. Contact: [email protected].

Changes and law

If these terms change I will update this page and its date, and tell organisers with an event running. These terms are governed by the law of New South Wales, Australia.